Healthc Inform Res.  2017 Jan;23(1):60-66. 10.4258/hir.2017.23.1.60.

Validation of the DeLone and McLean Information Systems Success Model

• Ojo AI

• KMID: 2368986
• DOI: http://doi.org/10.4258/hir.2017.23.1.60

Abstract

OBJECTIVES
This study is an adaptation of the widely used DeLone and McLean information system success model in the context of hospital information systems in a developing country.
METHODS
A survey research design was adopted in the study. A structured questionnaire was used to collect data from 442 health information management personnel in five Nigerian teaching hospitals. A structural equation modeling technique was used to validate the model's constructs.
RESULTS
It was revealed that system quality significantly influenced use (β = 0.53, p < 0.001) and user satisfaction (β = 0.17, p < 0.001). Information quality significantly influenced use (β = 0.24, p < 0.001) and user satisfaction (β = 0.17, p < 0.001). Also, service quality significantly influenced use (β = 0.22, p < 0.001) and user satisfaction (β = 0.51, p < 0.001). However, use did not significantly influence user satisfaction (β = 0.00, p > 0.05), but it significantly influenced perceived net benefits (β = 0.21, p < 0.001). Furthermore, user satisfaction did not significantly influence perceived net benefits (β = 0.00, p > 0.05).
CONCLUSIONS
The study validates the DeLone and McLean information system success model in the context of a hospital information system in a developing country. Importantly, system quality and use were found to be important measures of hospital information system success. It is, therefore, imperative that hospital information systems are designed in such ways that are easy to use, flexible, and functional to serve their purpose.

Keyword

Health Information Systems; Hospital Information Systems; Hospitals; Nigeria; Validation Studies

MeSH Terms

Developing Countries
Health Information Management
Health Information Systems
Hospital Information Systems
Hospitals, Teaching
Information Systems*
Nigeria
Research Design

Figure

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  Figure 1 Research model.

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  Figure 2 Structural equation model.

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