J Korean Acad Nurs Adm.  2011 Dec;17(4):432-442.

The Impact of Patient Satisfaction With Nursing Care Services, Switching Costs and Perceived Risk on Intention of Reuse in the Emergency Medical Center

• Kim HJ
• Yom YH

Abstract

PURPOSE
The purpose of this study was to identify the factors influencing the intention of the reuse in patients admitted in university hospital emergency medical center. METHOD: The participants were 253 patients admitted to a niversity hospital emergency medical center. Data were collected with self-administrated questionnaires and analyzed by hierarchical multiple regression.
RESULTS
Patient satisfaction with nursing care service and switching cost were positively correlated with reuse by patients while the perceived risk was negatively correlated. As levels of satisfaction with nursing care services and switching cost increase, intention of reuse increases. Satisfaction with nursing care service, switching cost and perceived risk in emergency medical center influence intention to reuse and explain 68.8% of total variation of intention to reuse.
CONCLUSION
Findings provide strong empirical evidence for importance of atient satisfaction with nursing care service, the switching costs and the perceived risk in explaining the intention of reuse an emergency medical center.

Keyword

Emergency; Patient satisfaction; Risk; Intention of reuse

MeSH Terms

Emergencies
Humans
Intention
Nursing Care
Patient Satisfaction
Surveys and Questionnaires

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