J Korean Acad Nurs Adm.  2010 Sep;16(3):259-266.

Influence of Clinical Nurse Specialists' Emotional Intelligence on Their Organizational Commitment and Turnover Intention

• Sung YH
• Hwang MS
• Kim KS
• Chun NM

Abstract

PURPOSE
The purpose of this study was to identify the influence of clinical nurse specialists' emotional intelligence on their organizational commitment and turnover intention.
METHODS
A descriptive study with second data analysis was conducted with permission. The original data was from the policy research on the status of clinical nurses with extended role hosted by the Hospital Nurses Association in 2007.
RESULTS
The mean score of emotional intelligence, organizational commitment, turnover intention were 58.66 (+/-6.63), 46.71 (+/-3.54), 12.87 (+/-3.98) respectively. Emotional intelligence had 40% positive influence on organizational commitment (F=50.58, p<.01, adj.R2=.16) and 24% negative influence on turnover intention (F=16.68, p<.01, adj.R2=.06).
CONCLUSION
The results recommend to develop a program that enhances clinical nurse specialists' emotional intelligence. The program could be utilized as an institutional retention strategy to increase clinical nurse specialists' organizational commitment and decrease their turnover intention.

Keyword

Clinical Nurse Specialist; Emotional Intelligence; Organizational Commitment; Turnover Intention

MeSH Terms

Emotional Intelligence
Humans
Intention
Nurse Clinicians
Retention (Psychology)
Statistics as Topic

Reference

1. Boyatzis RE, Sala F. Geher G, editor. Assessing emotional intelligence competencies. The Measurement of Emotional Intelligence. 2004. Haupapage, New York: Novas Science Pub..

2. Corning SP. Profiling and developing nursing leaders. J Nurs Adm. 2002. 32(7-8):373–375.

3. Goleman D. Working with emotional intelligence. 1998. New York: Bantam.

4. Gwon IK, Kim YH, Hwang KJ, Kim HS, Lee BS, Lee HS, et al. A survey on the role and present state of advanced practice nurses in Korea. Clin Nurs Res. 2003. 9(1):55–75.

5. Gwon YD, Gwon IK, Sung YH, Hwang MS. A study on the present status of clinical nurses with expanded role. Annual report of Hospital Nurses Association. 2007. Seoul:

6. Ha NS, Choi J. The relationship among leadership styles of nurse managers, job satisfaction, organizational commitment, and turnover intention. J Korean Acad Nurs. 2002. 32(6):812–822.

7. Han JH, Kim CS, Choi MO, Yoo TY. Overview on emotional competencies and its implication in corporate scenes. Proceedings from the Korean Soc for Industrial and Organ Psychol. 2003. 97–107.

8. Han JH, Yoo TY. The effects of leader's emotional intelligence on subordinate's attitude and leader's task performance. Proceedings from the Korean Society for Industrial and Organizational Psychology. 2004. 93–114.

9. Hospital Nurses Association. The current situation and demands on professional nurses from hospitals. Annual report of Hospital nurses association. 2001. Seoul:

10. Humpel N, Caputi P. Exploring the relationship between work stress, years of experience and emotional competency using a sample of Australian mental health nurses. J Psychiatr Ment Health Nurs. 2001. 8(5):399–403.

11. Humphreys E, Brunsen B, Davis D. Emotional structure and commitment: implications for health care management. J Health Organ Manag. 2005. 19(2):120–129.

12. Ju JS, Park JH, Gwon YD. Study on the current situation and need of physician assistants. Report of Samsung Health Care Management Research Institute. 2006. Seoul:

13. Kim KS. A study on nurses' emotional intelligence, nursing performance, organizational commitment, and turnover intension. 2005. Seoul: Sungkyunkwan University;Unpublished master's thesis.

14. Kim JS, Park SY. Relationship between work stress and organizational commitment of nurses according to hardiness and coping. J Kyungpook Nurs Sci. 2001. 5(2):1–18.

15. Korean Nurses Association. Proceeding report on legalization of clinical nurse specialist. 2001. Seoul:

16. Lee JM. Study on the influence of justice perception of telemarketer's compensation on organizational commitment and turnover intention. 2005. Seoul: Chungang University;Unpublished master's thesis.

17. Lee KH. A casual analysis of the determinants of turnover intention among hospital employees. 1994. Seoul: Sungkyunkwan University;Unpublished master's thesis.

18. Lee SM. The effect of job characteristics and personal factors on work stress, job satisfaction and turnover intension. J Nurs Acad Soc. 1995. 25(4):790–806.

19. Lee SM, Lee EO. Nursing research. 2005. Seoul: Korea National Open University Press.

20. Lee WH, Song JE, Kim J, Kim HJ, Lee JM, Kim UY. The relationships among trait anger, anger expression, jab satisfaction, job commitment, and organizational performance in clinical nurses. J Korean Acad Nurs Adm. 2009. 15(4):539–549.

21. Lindeke LL, Sieckert AM. Nurse-physician workplace collaboration. Online J Issues Nurs. 2005. 10(1):5.

22. Mayer JP, Allen NJ. Testing the side best theory of organizational commitment: Some method consideration. J Appl Psychol. 1984. 69:327–378.

23. Mowday RT, Steers RM, Porter LW. The measurement of organizational commitment. J Vocat Behav. 1979. 14:224–247.

24. Park HT. Transformational and transactional leadership styles of the nurse administrators and job satisfaction, organizational commitment in nursing service. J Nurs Acad Soc. 1997. 27(1):228–241.

25. Park HH, Park KS, Yom YH, Kim KH. Impact of clinical nurses' power and empowerment on job Satisfaction and organizational commitment. J Korean Acad Nurs. 2006. 36(2):244–254.

26. Salovey P, Mayer JD. Emotional intelligence. Imagin Cogn Pers. 1990. 9:185–211.

27. Shin YG. Management of human respect. 1997. Seoul: Dasan Press.

28. Vitello-Cicciu JM. Innovative leadership through emotional intelligence. Nurs Manage. 2003. 34(10):28–33.

29. Wong CS, Law KS. The effect of leader and follower emotional intelligence on performance and attitude: An exploratory study. Leadersh Q. 2002. 13:243–273.

30. Zhang Z, Luk WM, Arthur D, Wong T. Nursing competencies: personal characteristics contributing to effective nursing performance. J Adv Nurs. 2001. 33(4):467–474.