Korean J Occup Health Nurs.  2011 Nov;20(3):231-239.

The Relationship among Knowledge, Attitudes, Skill, Self-efficacy, and Job Satisfaction of Healthcare Managers

• Yun SN
• Lim SJ
• Kim H

Abstract

PURPOSE
The purpose of this study was to identify the differences and relationships among knowledge, attitudes, skill, self-efficacy (SE), and Job satisfaction (JS) of healthcare managers (HMs) participated in the 4 kinds of continuing education.
METHODS
The subjects were 152 HMs. Data were analyzed by Mann-Whitney U test, Kruskal-Wallis H test, and partial correlation.
RESULTS
There were significant differences in knowledge according to the amount of healthcare management experience (HME) and the training program level (TPL); in the attitudes according to gender, age, and the TPL; in the skill according to the amount of HME and the TPL; and in SE according to gender and the TPL. There was no significant difference in JS according to general characteristics. There were significant positive correlations among knowledge, attitudes, skill, SE, and JS.
CONCLUSION
The TPL was identified as a significant common variable that affects all variables apart from JS. According to these results, knowledge, attitudes, skill, and SE are considered as intrapersonal constructs, whereas JS is considered as an organizational construct. Therefore, in order to improve the quality of healthcare management, organizational strategy to enhance job satisfaction of HMs are recommended.

Keyword

Knowledge; Attitudes; Self-efficacy; Job satisfaction

MeSH Terms

Delivery of Health Care
Job Satisfaction
Quality of Health Care