Korean J Occup Health Nurs.  2015 Nov;24(4):259-269. 10.5807/kjohn.2015.24.4.259.

Affecting Factors of Hospital Nurses' Emotional Labor and Social Support on Organizational Commitment

• Hong S
• Kwon MS

• KMID: 2131536
• DOI: http://doi.org/10.5807/kjohn.2015.24.4.259

Abstract

PURPOSE
The study is to identify a correlation among hospital nurses' emotional labor, social support and organizational commitment and to analyze the effects on organizational commitment.
METHODS
The participants are 300 nurses working at two general hospitals located in Gyeonggi-do, who agreed to join the study. Data collection were done from July to September in 2014. The collected data are analyzed a descriptive statistic, t-test, ANOVA, Scheffe test, Pearson's correlation coefficient, and multiple regression and SPSS/WIN 15.0 Program was used in the process.
RESULTS
Organizational commitment was negatively correlated with emotional works but it was positively correlated with social support. The factors affecting organizational commitment were informational support and evaluative support which were sub-domain of social support as well as level of emotional expression which was a sub-domain of emotional works, their positions and level of education.
CONCLUSION
To increase the level of an organizational commitment, a method of coping in difficult situations and information relating to private assessments is recommended. Also, the organization should prepare a plan that members can properly manage their emotions face-to-face with clients.

Keyword

Emotional labor; Social support; Organizational commitment

MeSH Terms

Data Collection
Education
Gyeonggi-do
Hospitals, General