- Customer Satisfaction Survey With Clinical Laboratory and Phlebotomy Services at a Tertiary Care Unit Level
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Koh YR, Kim SY, Kim IS, Chang CL, Lee EY, Son HC, Kim HH
- KMID: 1791954
- Ann Lab Med.
- 2014 Sep;34(5):380-385.
- doi: 10.3343/alm.2014.34.5.380
We performed customer satisfaction surveys for physicians and nurses regarding clinical laboratory services, and for outpatients who used phlebotomy services at a tertiary care unit level to evaluate our clinical... -
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- Reducing Patient Waiting Time for the Outpatient Phlebotomy Service Using Six Sigma
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Kim YK, Song KE, Lee WK
- KMID: 854982
- Korean J Lab Med.
- 2009 Apr;29(2):171-177.
- doi: 10.3343/kjlm.2009.29.2.171
BACKGROUND: One of the challenging issues of the outpatient phlebotomy services at most hospitals is that patients have a long wait. The outpatient phlebotomy team of Kyungpook National University Hospital... -
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- Effects of Programmed Information on Coping Behavior and Emotions of Mothers of Young Children Undergoing IV Procedures
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Won D
- KMID: 810642
- J Korean Acad Nurs.
- 2006 Dec;36(8):1301-1307.
PURPOSE: To determine the effects of provision of information on mother's problem focused coping ability during their child's intravenous procedure. METHODS: Data were collected from 56 mothers whose children... -
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