Korean J Occup Health Nurs.  2024 May;33(2):74-82. 10.5807/kjohn.2024.33.2.74.

Exploring Interaction between Interactive Services and Presenteeism of Korean Service Workers: The Moderating Effects of Supervisor Support

• Lee B

• KMID: 2564504
• DOI: http://doi.org/10.5807/kjohn.2024.33.2.74

Abstract

Purpose
This study delves into the relationship between interactive services and presenteeism among Korean service workers, aiming to discern the moderating effects of supervisor support on the relationship.
Methods
Utilizing secondary data from the sixth Korean Working Conditions Survey, involving 7,628 service workers, this study conducted logistic moderated regression analysis to scrutinize the moderating effects of supervisor support on the relationship between interactive services and presenteeism.
Results
Approximately 10% of workers experienced presenteeism in the previous 12 months. Females, low-educated, elderly, those working long hours, and low-wage workers were more likely to perceive presenteeism. Notably, a statistically significant U-shaped curvilinear relationship was observed between interactive service duration and presenteeism. The results also underscore the moderating role of supervisory support in shaping the relationship between interactive services and presenteeism.
Conclusion
The study highlights the significance of supervisor interest and support in promoting workers’ health, thereby not only improving the wellbeing of individual workers but also fostering organizational productivity by reducing presenteeism.

Keyword

Occupation groups; Presenteeism; Social support; Moderator variable