J Korean Acad Nurs Adm.  2024 Sep;30(4):416-427. 10.11111/jkana.2024.30.4.416.

Influence of Clinical Nurses’ Organizational Silence on Organizational Citizenship Behavior: Mediating Effect of Organizational Commitment Moderated by Organizational Justice

• Hwang SA
• Min H

• KMID: 2563054
• DOI: http://doi.org/10.11111/jkana.2024.30.4.416

Abstract

Purpose
This study examined the relationships between organizational silence, organizational commitment, organizational justice, and organizational citizenship behavior among clinical nurses. Additionally, it determined the mediating effect of organizational commitment moderated by organizational justice on the relationship between organizational silence and organizational citizenship behavior among clinical nurses.
Methods
A total of 160 clinical nurses were recruited from a university hospital. Data were collected from June to July, 2023. The collected data were analyzed using descriptive statistics, independent t-test, one-way ANOVA, Scheffé test, Pearson’s correlation coefficient, Baron and Kenny’s three-step regression analysis, Hayes’ PROCESS macro model, and bootstrapping using SPSS/WIN 27.0 program.
Results
Organizational commitment had a full mediating effect on the relationship between organizational silence and organizational citizenship behavior (B=-0.04, CI [-0.098~-0.001]). Among the subscales of organizational justice, distributive justice had a moderating effect on the relationship between organizational silence and organizational commitment (B=-0.17, p=.009). There was no significant mediating effect of organizational commitment moderated by organizational justice on the relationship between organizational silence and organizational citizenship behavior.
Conclusion
Appropriate strategies are needed to effectively manage nursing personnel and improve nursing performance.

Keyword

Clinical nurse; Organizational citizenship behavior; Organizational silence; Organizational commitment; Organizational justice