J Korean Acad Nurs Adm.  2022 Mar;28(2):88-99. 10.11111/jkana.2022.28.2.88.

The Effects of Outpatients’ Experiences of Patient Participation on Patient Satisfaction in Korea

• Ahn S

• KMID: 2536022
• DOI: http://doi.org/10.11111/jkana.2022.28.2.88

Abstract

Purpose
This study examined outpatients’ experiences of patient participation, their level of patient satisfaction, and the factors that influence their patient satisfaction with outpatient care.
Methods
This cross-sectional descriptive study utilized secondary data from the 2018 Survey on the Experience with Healthcare Service conducted in South Korea. Data from 6,684 outpatients over the age of 20 years who had visited hospitals were analyzed. Patient characteristics, health-related characteristics, and their experiences of patient participation were assessed as factors related to patient satisfaction. Factors that influenced patient satisfaction with outpatient care were identified using logistic regression analysis.
Results
Overall, 84.9% of the participants were satisfied with the received outpatient care. Higher patient satisfaction with outpatient care was significantly associated with middle (40~59 years) and old age (≥60 years), good self-rated health status, and experience of patient participation in patient safety activities.
Conclusion
Multiple factors were related to patient satisfaction with outpatient care. These factors need to be considered when evaluating patients’ satisfaction levels. To improve satisfaction with health care use, it is essential to provide more experiences and expand their opportunities for patient participation during the care process and establish healthcare policies and strategies to enhance patient participation in patient safety.

Keyword

Patient satisfaction; Patient participation; Health services; Quality of health care