J Korean Acad Community Health Nurs.  2021 Sep;32(3):233-242. 10.12799/jkachn.2021.32.3.233.

Influencing Factors Affecting Caregivers’ Service Quality for the Elderly with Dementia: Focusing on Dementia Knowledge, Work Value, and Job Performance Confidence

• Kim DR
• Kim KH
• Lee SY
• Han SH
• Lee GR

• KMID: 2526152
• DOI: http://doi.org/10.12799/jkachn.2021.32.3.233

Abstract

Purpose
The purpose of this study was to verify influencing factors affecting service quality provided by caregivers working for the elderly with dementia.
Methods
Data were collected using a self-reported questionnaire from 214 caregivers in a long-term care facility in D city. The data were analyzed with service quality, dementia knowledge, work value, and job performance confidence. For data analysis, the descriptive statistics, t-test, one-way ANOVA, Pearson correlation coefficients, and multiple regression were performed using SPSS/WIN 21.0 program.
Results
There were significant differences in service quality depending on the health status. Factors influencing service quality were work value, and job performance confidence with R² value of 38%. The highly influencing factors were work value, and job performance confidence.
Conclusion
The results of this study indicate that the effort to improve the service quality of caregivers should focus on work value and job performance confidence.

Keyword

Dementia; Aged; Caregivers; Quality improvement