J Korean Acad Nurs Adm.  2020 Mar;26(2):73-83. 10.11111/jkana.2020.26.2.73.

Factors Influencing Healthcare Provider-Patient Communication of Patients with Chronic Diseases

• Kim M
• Lee J
• Doo EY

• KMID: 2506307
• DOI: http://doi.org/10.11111/jkana.2020.26.2.73

Abstract

Purpose
The purpose of this study was to investigate the influence of e-health literacy in patients with chronic diseases on their healthcare provider-patient communication.
Methods
The participants were 184 patients with chronic illnesses admitted to a general hospital. Using a structured-questionnaire, data were collected from December 1 to 31, 2018. Data were analyzed using descriptive statistics, t-test, ANOVA, Scheffé test, Pearson correlation coefficients, and multiple linear regression with IBM SPSS/WIN 22.0.
Results
Healthcare provider-patient communication was positively correlated with e-health literacy (r=.87, p <.001). Factors influencing healthcare provider-patient communication were e-health literacy (β=.87, p <.001), subjective health statues (β=.17, p =.011), health concerns (β=-.15, p <.001), number of questions during the hospital treatment (β=.14, p=.003), and education (β=-.14, p =.048). The input variables explained 70.8% of healthcare provider-patient communication.
Conclusion
The results of this study suggest that healthcare providers should provide reliable online health information to patients and encourage health-oriented attitudes in order to communicate about health information that patients obtained from online.

Keyword

Chronic disease; Health communication; Health literacy