Korean J Hosp Palliat Care.  2017 Dec;20(4):253-263. 10.14475/kjhpc.2017.20.4.253.

Mediating Effects of Empathy and Resilience on the Relationship between Terminal Care Stress and Performance for Nurses in a Tertiary Hospital

• Kim HY
• Nam KH
• Kwon SH

• KMID: 2397675
• DOI: http://doi.org/10.14475/kjhpc.2017.20.4.253

Abstract

PURPOSE
To develop end-of-life care training programs for nurses who provide in a tertiary hospital, we examined the mediating effects of empathy and resilience on the relationship between their stress and job performance.
METHODS
This study was conducted with 218 participants at a hospital in B city in South Korea from August 15 through August 30, 2017. Data collected from the participants were analyzed using descriptive statistics, t-test, ANOVA, Pearson's correlation coefficients, and multiple regression using the IBM SPSS/WIN 21.0 software.
RESULTS
Terminal care stress was found to be negatively correlated with empathy competence (r=−0.345, P < 0.001), resilience (r=−0.223, P=0.001) and terminal care performance (r=−0.260, P < 0.001), whereas empathy (r=0.467, P < 0.001) and resilience (r=0.358, P < 0.001) were positively correlated with terminal care performance. Empathy had a complete mediating effect (β=0.409, P < 0.001) on the relationship between terminal care stress and performance, and resilience a partial mediating effect (β=0.294, P < 0.001).
CONCLUSION
Based on the findings of this study, development of training programs with a focus on empathy and resilience are highly recommended to improve job performance of nurses who provide terminal care in a tertiary hospital.

Keyword

Terminal care; Empathy; Resilience

MeSH Terms

Education
Empathy*
Korea
Mental Competency
Negotiating*
Terminal Care*
Tertiary Care Centers*
Work Performance