Korean J Adult Nurs.  2016 Dec;28(6):669-679. 10.7475/kjan.2016.28.6.669.

A Concept Mapping Study of Good Service Experience among the Elderly Residents of Long-term Care Facilities

• Choi H

• KMID: 2369084
• DOI: http://doi.org/10.7475/kjan.2016.28.6.669

Abstract

PURPOSE
The purpose of this study was to explore the reported good service experiences from the perspective of elderly residents of long-term care facilities.
METHODS
Of those residents who are 65 years old or older, 14 residents whose length of stay were one month or longer and scores of the K-Mini Mental State Examination were 15 or higher were interviewed. The interview data formed the basis for the empirical statements about the reported nature of patients' experiences as residents of long-term care facilities. These data were used in concept mapping.
RESULTS
Through multidimensional scaling analysis and hierarchical cluster analysis, 62 core statements, two dimensions, and six clusters of good service experiences were derived. The two dimensions were classified as "˜care centered-participation centered services' and as "˜physical-emotional services.' Six cluster themes emerged as good service experiences: "˜safety of care and treatment', "˜responsible and supportive staff', "˜comfort of living environment', "˜mental well-being', and "˜respect and communication'.
CONCLUSION
The result of the study provides information about what experiences are important to older adults with cognitive impairment. The concept map can be used to develop a patient experience index for the elderly residents of long-term care facilities.

MeSH Terms

Adult
Aged*
Cognition Disorders
Humans
Length of Stay
Long-Term Care*
Nursing Homes

Figure

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  Figure 1 The result of multidimensional scale (1*2 dimension).

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  Figure 2 Concept mapping of good patient experience among the elderly residents of long-term care facilities.

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