J Korean Soc Med Inform.  2000 Dec;6(4):107-115.

Analysis of Questions and Answers in Internet Based Medical Consultation in Oriental Traditional Medicine

• Park K

Abstract

CONTEXT: The Internet is increasingly used by consumers to seek health and medical information, but online medical consultation has not been explored systematically.
OBJECTIVE
To analyze Questions and Answers in Internet Based Medical Consultation in Oriental Traditional Medicine and to provide what is the need for this area.
SUBJECTS AND METHOD
1188 Dialogues of 96 consutant O.M.D(Oriental Medical Doctor) on 6 Web sites which is analyzed through frequency, correlation and ANOVA RESULTS AND CONCLUSIONS: First, Amount of Answer is small(290 characters). Responding time is long. And Numbers per consultant O.M.D is small. So Service Provider need to develope 'Supporting Tool for Writing Answer' . Secondly, User asked of home therapy and everyday discomfort, but Consultant didn t suggest appropriate answers. Thirdly, About 30% of total questions was inappropriate. 'Supporting Tool for Questioning' could decrease the ratio of inappropriate questions.

Keyword

Internet; Teleconsultation; Medicine; Oriental Traditional; Needs Assessment

MeSH Terms

Consultants
Humans
Internet*
Medicine, East Asian Traditional*
Needs Assessment
Remote Consultation
Writing