J Korean Acad Nurs Adm.  2016 Jun;22(3):220-229. 10.11111/jkana.2016.22.3.220.

The Effects of Hospital Nurses' Self-Esteem and Communication Skill on Self-Leadership and the Quality of Nursing Service

Affiliations
  • 1Kangbuk Samsung Hospital, Korea.
  • 2Department of Nursing, Korea National Open University, Korea. sangmi@knou.ac.kr

Abstract

PURPOSE
The objective of this study was to investigate the influence of hospital nurses' self-leadership, communication skill, and self-esteem on the quality of nursing service.
METHODS
The participants, 230 nurses working at a general hospital in Seoul, completed a cross-sectional descriptive questionnaire survey between January 17 and 28, 2014. The collected data were analyzed using the SPSS 19.0 program for descriptive statistics, t-test, one way & two way ANOVA, correlation, and multiple regression analysis.
RESULTS
Nurses' self-esteem and communication skill had significant main effects on self-leadership and the quality of nursing service, but the interaction effect of the two independent variables was not significant. Variables that significantly influenced the quality of nursing service were self-leadership, communication skill, self-esteem, and career longevity. The explanatory power of these variables for the quality of nursing service was 54.4%.
CONCLUSION
Findings indicate a need for education programs for nurses which are designed to promote communication skill and enhance self-esteem and self-leadership skills which will in turn enhance the quality of nursing service.

Keyword

Quality of nursing service; Self-leadership; Self-esteem; Communication skill

MeSH Terms

Education
Hospitals, General
Longevity
Nursing Services
Seoul
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