J Korean Acad Community Health Nurs.  2011 Sep;22(3):223-233. 10.12799/jkachn.2011.22.3.223.

Customized Home Visiting Nurses' Experiences in Telephone Visiting

• Kang YS
• Ha Y
• Eun Y

• KMID: 2292834
• DOI: http://doi.org/10.12799/jkachn.2011.22.3.223

Abstract

PURPOSE
The purpose of this study was to explore and understand customized home visiting nurses' experiences in telephone visiting.
METHODS
Qualitative data were collected from several discussions of 4 focus groups consisting of 20 customized home visiting nurses. All interviews were recorded and transcribed according to thematic content analysis processes.
RESULTS
The five main themes on customized home visiting nurses' experiences of telephone visiting were 'greeting', 'counseling', 'using strategies', 'maintaining attitude for enhancing relations' and 'enduring difficulties'. The category of 'counseling' was composed of confirming, educating, supporting, adjusting, and indicating. And, the category of 'using strategies' included complimenting, scolding, persuading, compensating, and ignoring.
CONCLUSION
Developing a standardized manual on telephone visiting is needed to guide an effective counseling. In order for a customized home visiting nurse to be a good telephone counselor, training of motivational interviewing is recommended.

Keyword

Visiting nurses; Telephone; Counseling; Focus group

MeSH Terms

Counseling
Focus Groups
House Calls*
Motivational Interviewing
Nurses, Community Health
Telephone*

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