Korean J Occup Health Nurs.  2012 Aug;21(2):145-153.

Influencing Factors on Service Quality of Care Helpers Working for the Elderly in Long Term Care

• Yi YJ
• Park KH

Abstract

PURPOSE
The purpose of this study was to verify influencing factors on service quality provided by care helpers working for the elderly in long term care.
METHODS
The data were collected using self-reported questionnaire from 221 care helpers working in long-term care facility or home care service center. The data were analyzed using multiple regression with the SPSS/WIN 17.0 program.
RESULTS
There were significant differences in service quality depending on the health status, intimacy level, pleasure level, job education, and turnover intention. Factors influencing service quality were gender, intimacy level with elderly, type of working place and job satisfaction with R2 value of 17.3%. The most influencing factor was intimacy level (beta=.249), followed by job satisfaction (beta=.208), gender (beta=.170), and type of working place (beta=.146).
CONCLUSION
The results of this study indicate that the effort to improve the service quality of care helper should be focused on helping intimacy building between the elderly and the care helper. Also, a more effective way to improve service quality would be intervening for care helpers providing institutional care.

Keyword

Elderly; Long-term care; Service; Quality; Care helper

MeSH Terms

Aged
Home Care Services
Humans
Hypogonadism
Intention
Job Satisfaction
Long-Term Care
Mitochondrial Diseases
Ophthalmoplegia
Pleasure
Surveys and Questionnaires
Hypogonadism
Mitochondrial Diseases
Ophthalmoplegia