Korean J Occup Health Nurs.  2011 Nov;20(3):319-327.

A Study on Contributing Factors of Industrially Injured Patients' Satisfaction

• Lee HJ
• Kang JI

Abstract

PURPOSE
The purpose of this study was to measure patient satisfaction among injured workers and determine the factors that affect satisfaction of the hospital services.
METHODS
The subjects of this study were 231 injured workers hospitalized in I WC Hospital and D WC Hospital located in one of the major cities in Korea, all of whom agreed to participate in this research. The questionnaires were selected as literature suggested for explaining satisfaction of the hospital services, general characteristics of injured workers, characteristics of the hospital services. The data were analyzed with descriptive statistics, t-test, ANOVA, multiple regression analysis by SPSS/WIN 18.0.
RESULTS
The patient satisfaction level is at 3.2 point, which is lower than general patient satisfaction in previous study. There were significant differences in satisfaction scores, depending on the gender, degree of medical treatments, the specialty of medical team, staff's kindness, medical treatment process, the cleanliness of hospital and the convenience of facilities. It was found that the patient satisfaction among injured workers is affected by the characteristics of the hospital services.
CONCLUSION
It is necessary to promote medical facilities, specialization of doctors and nurses, staff's kindness, medical treatment process and hospital cleanliness for developing Workers' Compensation hospital services.

Keyword

Patient satisfaction; Hospital service; Workers' compensation

MeSH Terms

Korea
Patient Satisfaction
Surveys and Questionnaires
Workers' Compensation