Korean J Occup Health Nurs.  2010 May;19(1):14-27.

A Study on Health Promoting Behaviors and Health Problems in Contact Center Consultants

• Seo IJ
• Park JS

Abstract

PURPOSE
The purpose of this study was to identify health promoting behaviors and health problems in contact center consultants, and to provide basic data in order to develop health promoting interventions for these people. The subjects were 680 consultants randomly selected from 6 contact centers out of 31 in D city. The data were collected from March 20, to March 28, 2008.
METHODS
The tools for this study were HPLPII developed by Walker et al. (1995) that was modified and translated by Park (2005) and modified CMI for contact center consultants based on CMI developed by Bordman (1994). The data were analyzed by descriptive statistics, t test, ANOVA, and Scheffe test with the SPSS WIN 14.0 program.
RESULTS
AND CONCLUSION: The contact center consultants' health promoting behavior was in a low level and they had certain health problems related to their job such as eye, ear and throat. In consideration of contact center consultants' job characteristics, health education should be provided with the development of systematic health programs.

Keyword

Health promotion; Cornell Medical Index(CMI); Consultants

MeSH Terms

Consultants
Ear
Eye
Health Education
Health Promotion
Humans
Pharynx