J Korean Soc Emerg Med.  2002 Dec;13(4):555-559.

Analysis of Geriatric Patients' Satisfaction in Emergency Department

• Chung JY

Abstract

PURPOSE: To access geriatric patients' satisfaction with care in emergency center and identify factors associated with global satisfaction
METHODS
Between January 1, 2002 and June 30, 2002, we performed prospective study of 1446 patients over 65 years old age. global satisfaction survey asked patients on Likert sacle(1=excellent, 5=poor). each factor dichotomized into yes versus others, except, Time parameter, and care decisions. In time parameter, dichotomized into "too long" versus others and care decisions dichotomized "no" versus others. RESULT: Totally patients number of over 65 years were 2,123 and received 1,446 cases of complete survey. Only 2% of patients answered "excellent" and 604 cases of "very good". Patients answered that they were significantly well heared by doctors(82.0%, p =0.020) and by nurses(98.1%, p=0.001).1,425 cases(98.5%) answered waiting time were too long.
CONCLUSION
To improve satisfaction in geriatric patient, physicians should be more attentive to geriatrics' concerns and questions. especially reduced long waiting time.

Keyword

Geriatric patients; Satisfaction

MeSH Terms

Aged
Emergencies*
Emergency Service, Hospital*
Humans
Prospective Studies