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1 Development of an Evaluation Instrument for Service Quality in Nursing Homes

Lee J, Ji ES

KMID: 1018336
J Korean Acad Nurs.
2011 Aug;41(4):510-519.
doi: 10.4040/jkan.2011.41.4.510

PURPOSE: The purposes of this study were to identify the factors influencing service quality in nursing homes, and to develop an evaluation instrument for service quality. METHODS: A three-phase process was...

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