- The Net Promoter Score with Friends and Family Test applied to arthroscopic shoulder surgery
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Monu J, Sunil S
- KMID: 2540279
- Clin Should Elbow.
- 2023 Mar;26(1):20-24.
- doi: 10.5397/cise.2022.01116
Background: The Friends and Family Test (FFT) developed by the UK National Health Service evaluates whether patients are satisfied with a service provided, where improvements are needed, and how likely... -
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