J Korean Acad Nurs.
2021 Oct;51(5):573-584. 10.4040/jkan.21143.
Untact Visit Service Development Based on an Application Reflecting the Circumstances during COVID-19: Focusing on Utilization in the Pediatric Intensive Care Units
- Affiliations
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- 1Department of Industrial Design, Sungshin Women’s University, Seoul, Korea
- 2College of Nursing, Seoul National University, Seoul, Korea
- 3Department of Services and Design Engineering, Sungshin Women’s University, Seoul, Korea
- 4College of Nursing, Sungshin Women’s University, Seoul, Korea
- KMID: 2521784
- DOI: http://doi.org/10.4040/jkan.21143
Abstract
- Purpose
This study aimed to develop an untact visit service based on an application that can be utilized in the pediatric intensive care unit (PICU) during COVID-19.
Methods
This study adopted the double diamond process of service design comprising the discovery, defining, and development stages.
Results
We developed an untact visit service based on an application that considered the child’s status, schedule, photo, and video messages, and so on. Moreover, we derived a service flow regarding the required roles and the type of flow shown between each stakeholder.
Conclusion
Considering the ongoing pandemic, the untact visit service is designed to increase rapport and participation of parents, share the child’s information in real-time, and provide one-stop service without increasing healthcare providers’ work. It will be a useful visit service that can be applied and evaluated in various hospital settings and the PICU.
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